FAQs – Homeloo



You can use PayPal or Credit Card to pay for your order. We accpet Credit Card through PayPal, NO PayPal account is required. Please choose “Don’t have a PayPal account?” upon checkout.


Yes, we accept all international orders.

From the time your order is placed, it takes 10-14 business days for international airmail or 3-5 business days for EMS Shipping to have it delivered to your address.   Some destinations may take a bit longer time for delivery.

Product will arrive at your mailing address except no one there, then the postman will re-arrange delivery time or leave you a note to arrange pick up at local post office.


Please check with your country’s customs office to determine what these additional costs will be prior to buying.

Import duties, taxes and charges are not included in the item price or shipping charges.  These charges are the buyer’s responsibility.


Yes, you can send it back to us for exchange or refund within 14 days.  Shipping fee is not refundable except the product itself is defective.

All our products will be tested before shipping. If the product is defective, we will responsible for return shipping fee and send you replacement at the time the product is returned.